FAQS & STUDIO POLICIES
GUIDELINES FOR ENSURING A FUN, SAFE, AND HARMONIOUS LEARNING ENVIRONMENT
Not even a push up or pull up is required to get started. There is no weight limit for our classes. Don’t wait to become stronger before doing these classes, these classes will make you strong! Bring your body as it is!
All new adult students must begin in our intro course, Aerial Fundamentals. This class will get you all of the requirements needed to enter into our level 1 programming. Please sign up for class in advance. If you have previous aerial experience, please feel free to contact the studio to find an appropriate fit for you.
Other beginner friendly classes include our flexibility, chair choreography, beginner aerial strength and conditioning, as well as any of our classes that are labelled ‘Foundations’.
- Aerotique has a 12 hour cancellation window. If you need to cancel or reschedule a class, you need to do so 12 hours before class or you will lose that class credit/purchase. No exceptions.
- Refunds are not given for any payments made for classes, enrollment, or workshops, and all programming is non-transferable.
All new youth aerial students start in our beginner class, “Gliders.” Students ages 6-9 should look at Youth programming, while students ages 10+ should look at Teen programming.
Please note, enrollment in our courses is an 8 week commitment. If you are looking for a ‘trial’ class, please keep an eye out for our Aerial Youth Samplers or Circus Kid classes. These are drop in friendly with no commitment needed to see if your child enjoys the world of aerial!
- Signing up for any of our course options is an 8 week commitment. In order to qualify for a makeup class, we require notification of an absence at least 12 hours in advance. Only one makeup class per course will be permitted, and makeups are only available if space permits in our other courses. If makeups are unable to be scheduled either due to the studio’s schedule or your family’s schedule, there will be no refunds or credits for the missed class.
All programming requires at least a 12 hour notice prior to the start of class to be an excused absence, no exceptions. Students later than 15 minutes will not be permitted to join class as it is disruptive and they have missed the warm-up period.
Course Attendance Policy: All students must follow the 12 hour notice policy in order to be eligible to have a make up class. Courses are 8 weeks and have a maximum of 1 absence that can be made up with another class if there is space. If there is no space in another class, we are not able to offer a make up class.
Aerotique requires at least 2 students in a class to hold. If there are less than the required number, we will cancel the class and return the pass used for booking to your account. If you booked the class through the ‘drop-in’ method, the value of the class will be added to your account as an account credit. No refunds.
- Snug athletic clothing (long leggings are best along with a snug fitting shirt as you will be upside down). We recommend leggings with some compression if possible!
No jeans, zippers, or other materials that might snag/catch on fabric.
No jewelry. Please remember to either take off at home, or place carefully with your belongings in the cubby. Aerotique is not responsible for any lost items.
- Group Events/Private Parties: These are organised specifically for your event!
– Payments taken for events are in order to secure your date. If you need to cancel your date after making a deposit, you will only receive a 50% refund if it more than 2 weeks away from your event. No refunds for cancellations within 2 weeks of the event.
– If you need to reschedule your event after the deposit has been made but more than 2 weeks before your event, please reach out to us immediately. We will offer alternative dates. Please note, if upon rescheduling, if that date also has to be cancelled, there are no refunds.
– Our teacher is prepared for your party at the time that it is booked. If your party arrives late, or comes with participants that do not have their waivers signed, this will delay the start time of the party but not the end time. It is the teacher’s prerogative to decide if they will extend the end time IF there is time available and/or if their schedule allows. - Circus Camps have special cancellation policies. Please review them at our Circus Camp page!
Snow Emergencies
- If Franklin County is under a level 3 snow emergency as of 10AM, or a level 2 snow emergency as of 12PM on weekdays, all classes will be cancelled, and your account will be credited back with a pass or an account credit depending on how you are signed up. For youth in a course, we will place a $20 credit on the child’s account. Please note, account credits are only valid for use towards additional membership or class purchases and cannot be ‘cashed’ out.
COVID-19 Exposure/Contraction
Please notify us immediately if you or your child has been exposed or contracted COVID-19. All memberships will be placed on hold and pro-rated for when you are cleared to come back in. If you have a class pass, we will extend your expiration date accordingly.
If you or your child have contracted COVID, we ask that you wait until it has been 10 days since all symptoms have ceased without the use of OTC medicine before coming back in to the studio.
All course credits that were granted under previous ownership in March 2020 were extended by 3 years to expire in April of 2023. Active Class Passes during March 2020 were extended by 1 year and expired in April 2021.
We encourage recording your sequences or skills throughout class! We ask that you do not film the instructor unless specifically given permission to. Otherwise, please do not use your phone while the instructor is teaching.
If you take any photos or videos that you want to share on social media, if there is another student in frame, please ask permission before posting. Finally, we would love to see what you’ve been up to! Tag us on Instagram, @aerotique.columbus, or on TikTok, @AerotiqueColumbus!
Whether you are a parent dropping off a child or a friend tagging along, we require that all folks not participating in class hang out in our lobby. This ensures that students are not distracted and coaches are able to teach the best possible class. Please do not block the entrance while observing. There needs to be a clear pathway in and out of the studio at all times.
All of our classes will have at least 2 students, which means you’ll have another student by your side. If you or another student get stuck on a particular skill, it is imperative that you ask your teacher and NOT your partner. Please avoid peer teaching at all costs to ensure the safety of all participants.
At this moment in time, we do not have any active discounts! Keep an eye out for anything on our social media, but we pay our teachers a fair wage and do not want to discount the work that they do.
Please note, the ownership of the studio changed in September 2020. Any previous ‘free class’ passes, showcase raffle winnings (1 free private lesson), or discounts are no longer valid and will be considered expired. All class passes and course credits were extended by 1 and 3 years respectively. Gift cards are still valid and will be honoured!
Due to our scheduling system, Aerotique Columbus does not use physical gift cards. Instead, gift cards are purchased through TeamUp and are labelled as an ‘account credit’. Gift cards purchased this way do not have any expiration and can be used on any of our programming at Aerotique Columbus.
Referral account credits are like gift cards. They are worth $5 and are given to someone who has referred another student to our studio and that student has attended at least 1 class with us. Referral credits do not expire. Looking to refer a student? Share your ‘referral code’ found on your account profile on TeamUp, or email us to confirm who you are referring by name.
Course account credits are not the same as gift cards. Account Credits might be given due to inclement weather (Snow Level 2+), or an excused absence makeup credit. Course credits must be used in the following course unless other arrangements have been made with Manuela.
Please note, due to ownership change in September 2020, all course account credits from our March 2020 shutdown due to COVID were extended by 3 years and expired in April 2023.